Anantasun Terms and Conditions

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Ananta Sun Vacation Properties

 

GUEST POLICIES & CANCELLATION POLICY

Our goal is to provide a peaceful, comfortable and enjoyable environment for everyone staying at Ananta Sun. We appreciate your help in respecting the property, our neighbors and your fellow guests.

 

REGISTERED GUESTS

The property and its amenities are reserved exclusively for registered guests. For the comfort, privacy and security of everyone staying with us, outside visitors are not permitted on the property unless approved in advance by management.

 

ILLEGAL DRUGS

Illegal drugs and drug-related activity are strictly prohibited anywhere on the property. Violation of this policy may result in immediate termination of the reservation and removal from the property.

 

QUIET HOURS

We want everyone to be able to enjoy our pool and tropical outdoor spaces. Please keep noise around the pool and common areas to a minimum after 10:00 PM.

 

CHECK-OUT

Before departure, we kindly ask that guests:

• Wash any used dishes.
• Tie and secure garbage bags for removal.
• Place used towels and linens in the bathroom.

Our housekeeping team will take care of the rest.

 

EARLY CHECK-IN & LATE CHECK-OUT

Early check-in and late check-out may be available for an additional $20 USD, subject to availability and prior approval.

 

CANCELLATION & REFUND POLICY

We understand that plans sometimes change. Because a confirmed reservation removes your accommodation from availability for other guests, cancellation terms vary depending on the length of the reservation and how close the cancellation occurs to arrival.

 

48-HOUR BOOKING GRACE PERIOD

For reservations made at least 30 days before arrival, guests may cancel within 48 hours of booking and receive a 100% refund, less any non-refundable payment-processing fees.

Reservations made less than 48 hours before the scheduled arrival date are non-refundable.

After the 48-hour grace period, the following cancellation terms apply.

 

RESERVATIONS OF 7 NIGHTS OR LESS

30 days or more before arrival:
100% refund, less any non-refundable payment-processing fees.

15–29 days before arrival:
50% refund, less any non-refundable payment-processing fees.

7–14 days before arrival:
25% refund, less any non-refundable payment-processing fees.

Less than 7 days before arrival:
No refund.

 

RESERVATIONS OF 8–29 NIGHTS

Longer reservations remove the accommodation from availability for a greater period and can be more difficult to replace following a cancellation.

45 days or more before arrival:
100% refund, less any non-refundable payment-processing fees.

30–44 days before arrival:
50% refund, less any non-refundable payment-processing fees.

15–29 days before arrival:
25% refund, less any non-refundable payment-processing fees.

Less than 15 days before arrival:
No refund.

 

RESERVATIONS OF 30 NIGHTS OR MORE

Extended stays require us to reserve an accommodation for a significant period of time and can be particularly difficult to replace following a cancellation.

180 days or more before arrival:
65% refund, less any non-refundable payment-processing fees.

120–179 days before arrival:
50% refund, less any non-refundable payment-processing fees.

30–119 days before arrival:
25% refund, less any non-refundable payment-processing fees.

Less than 30 days before arrival:
No refund.

 

WHOLE-PROPERTY & EXCLUSIVE-USE RESERVATIONS

Whole-property and exclusive-use reservations require a significant commitment from both our guests and Ananta Sun Vacation Properties. Once confirmed, all accommodations included in the reservation are removed from availability and may remain unavailable to other guests for many months.

 

PAYMENT

Full payment is required at the time of booking to confirm and secure a whole-property or exclusive-use reservation.

48-HOUR BOOKING GRACE PERIOD

For reservations made at least 30 days before arrival, guests may cancel within 48 hours of booking and receive a 100% refund, less any non-refundable payment-processing fees.

After the 48-hour grace period, the following cancellation terms apply:

180 days or more before arrival:
65% refund, less any non-refundable payment-processing fees.

120–179 days before arrival:
50% refund, less any non-refundable payment-processing fees.

60–119 days before arrival:
25% refund, less any non-refundable payment-processing fees.

Less than 60 days before arrival:
No contractual refund.

 

OUR REBOOKING PROMISE

We don’t believe we should benefit from a guest’s unfortunate change of plans.

If you need to cancel, we will make your cancelled dates available for booking again. If any of those nights are successfully rebooked, we will provide an additional refund based on the net accommodation revenue recovered for those nights, up to the amount you originally paid for the same cancelled nights, less any applicable non-refundable fees or costs.

If replacement nights are booked at a higher rate than you originally paid, the additional refund for those nights will be limited to the accommodation amount you originally paid. If replacement nights are booked at a lower rate, the additional refund will be based on the net amount actually recovered.

This allows us to share the benefit of successfully rebooking your cancelled dates while ensuring that neither the guest nor Ananta Sun bears more than their appropriate share of the cancellation.

 

UNEXPECTED CIRCUMSTANCES

We understand that illness, flight cancellations, travel disruptions and other unexpected situations can occur. Please contact us as soon as possible if something happens that may affect your stay.

Our cancellation policy will normally apply; however, exceptional circumstances may be reviewed individually by management, and we will always do our best to find a fair and reasonable solution.